Privacy Policy

Last Updated: 03/03/2025

Welcome to belcostore.co.uk. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase products, or interact with our services.

By using our website, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Who We Are

Belco (UK) Limited
Registered Address: 32 The Crescent, Spalding, Lincolnshire, PE11 1AF
Company Number: 05378807
Website: belcostore.co.uk
Email: support@belcostore.co.uk

We operate an online grocery store specialising in fresh groceries, food and household essentials. Belco (UK) Limited is the data controller responsible for your personal data.

2. Information We Collect

We collect information to provide services, process orders, improve user experience, and comply with legal requirements.

2.1 Personal Information

When you make a purchase or create an account, we may collect:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely via third-party gateways; we do not store full card details)

2.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Cookies and tracking technologies
• Pages visited, clicks, and session data

This helps us improve performance, security, and user experience.

2.3 Third-Party Price Comparison Data Requirements

To comply with Google, PriceSpy, PriceRunner, Kelkoo, and Idealo, we collect anonymous analytical data to:

• Validate product listings
• Track referral visits
• Prevent fraud or misuse
• Improve price accuracy and transparency

No personal data is shared with these platforms without your consent.

3. How We Use Your Information

We may use your information for:

• Processing and delivering your orders
• Sending order confirmations, receipts, and updates
• Customer support and service improvement
• Marketing communications (only with your consent)
• Fraud detection and security monitoring
• Analytics and website optimisation
• Compliance with legal obligations

4. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences
• Enable basket functionality
• Provide secure logins
• Analyse traffic and performance
• Support advertising and remarketing

Cookie Types Used

• Essential cookies (for website functionality)
• Analytics cookies (Google Analytics, etc.)
• Advertising cookies (Google Ads, Meta Ads, etc.)
• Affiliate/referral cookies (PriceSpy, PriceRunner, Kelkoo, Idealo)

Non-essential cookies are only used with your consent. You can manage or disable cookies in your browser settings.

5. Sharing Your Information

We do not sell your personal information.
We may share it with:

5.1 Service Providers

• Payment processors (e.g. Stripe, PayPal)
• Shipping and logistics providers
• Email and messaging providers
• Analytics and advertising tools
• Website hosting and security providers

5.2 Affiliates & Price Comparison Websites

We may share non-personal, aggregated data with:

• Google Shopping
• PriceSpy
• PriceRunner
• Kelkoo
• Idealo

These platforms may track user referrals via cookies or tags.

5.3 Legal Requirements

We may disclose your information if required by:

• Law enforcement
• Court orders
• Government regulations

6. Data Protection & Security

We implement industry-standard security measures including:

• SSL encryption
• Secure payment processing
• Firewalls and anti-malware
• Limited employee access
• Regular security audits

However, no online service is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

Under UK GDPR

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Under CCPA (California)

• Know what information is collected
• Request deletion
• Opt-out of data selling (we do not sell data)
• Access your personal data

To exercise these rights, contact us at: support@belcostore.co.uk

8. Data Retention

We retain data only as long as necessary for:

• Fulfilling your orders
• Legal/accounting requirements
• Fraud prevention
• Business operations

Personal data is securely deleted when no longer needed.

9. Marketing Communications

With your consent, you may receive emails about:

• Promotions
• New arrivals
• Discounts
• Order updates

You can unsubscribe anytime by clicking “Unsubscribe” in our emails or contacting us.

10. Payments

Payments are handled securely by trusted third-party processors.
We do not store full credit/debit card details.

11. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect children’s data.

12. International Data Transfers

Your data may be processed outside the UK.
We ensure adequate safeguards (such as UK International Data Transfer Agreements or standard contractual clauses, and encryption).

13. Third-Party Links

Our site may contain links to external websites. We are not responsible for their privacy practices.

14. Updates to this Policy

We may update this Privacy Policy from time to time.
Changes will be posted with the “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact:

Belco (UK) Limited
Registered Address: 32 The Crescent, Spalding, Lincolnshire, PE11 1AF
Email: support@belcostore.co.uk
Website: www.belcostore.co.uk