Terms & Conditions

Effective Date: 03/03/2025

Store Name: Belco (UK) Limited
Website: belcostore.co.uk

These Terms & Conditions govern your use of our website and the purchase of products from our online grocery store. By accessing or ordering from our site, you agree to these Terms. Please read them carefully.

About Us

Belco (UK) Limited
Registered Address: 32 The Crescent, Spalding, Lincolnshire, PE11 1AF
Company Number: 05378807
VAT Number: GB 870324144
Email: support@belcostore.co.uk

We operate an online store specialising in fresh groceries, food and household essentials.

Eligibility to Purchase

To place an order on our website you must:

• Be at least 18 years old.
• Provide accurate and complete information.
• Use a valid payment method that you are legally entitled to use.

Product Information

We aim to ensure all product descriptions, images, and prices are accurate and up to date. However:

• Product images are for illustration only and packaging may vary.
• Weights and sizes are approximate unless stated otherwise.
• Product availability is subject to change without notice.
• Always read the product label for ingredients, allergen and dietary information before consuming.

If an error is discovered (e.g., pricing or description), we reserve the right to cancel or amend orders.

Prices & Payment

All prices:

• Are shown in GBP (£)
• Include VAT, where applicable
• Exclude delivery charges unless stated otherwise

We accept major debit/credit cards and other secure payment providers.

Your order will not be dispatched until payment is fully processed.

Order Process & Acceptance

When you place an order:

• You receive an email confirming receipt.
• We accept your order when it is dispatched.
• If we cannot fulfil your order, we will inform you and issue a refund if applicable.

We may refuse orders suspected of fraud or misuse.

Delivery

We ship across the UK and to select international destinations.

Estimated Delivery Times:

• Standard (UK): 2–5 working days
• Express (UK): 1–2 working days (if available)
• International: delivery availability, times and charges are confirmed with an individual quote before payment

Delivery times may vary due to courier conditions. Please make sure someone is available to receive chilled or frozen items. UK delivery is free on all orders. Full details are on our Shipping page.

Risk passes to you upon delivery. Ownership passes once full payment is received.

Returns & Refunds

We comply with the UK Consumer Contracts Regulations 2013.

You may return unopened, non-perishable items within 14 days of receiving your order.

Non-returnable items include:

• Fresh, chilled and frozen foods and other perishable goods (unless faulty)
• Food or drink items that have been opened or unsealed
• Clearance/final sale items
• Items not returned in original condition

Once your return is received and inspected, approved refunds are issued to your original payment method. Please allow 3–7 working days for the refund to reflect, depending on your bank or payment provider.

Return postage is the customer’s responsibility unless the item is faulty or incorrect. See our Returns & Refunds Policy for full details.

Faulty or Incorrect Items

If you receive a faulty, damaged, out-of-date or incorrect product, notify us within 48 hours with:

• Order number
• Description of the issue
• Photos

We will arrange a replacement or refund.

Promotional Codes & Offers

Promotions and discount codes:

• Must be used within validity dates
• Cannot be combined unless stated
• Apply only to eligible items

We may amend or withdraw offers at any time.

User Accounts

You are responsible for safeguarding your account details.
We may suspend accounts suspected of misuse or fraud.

Intellectual Property

All content on the site is owned by Belco (UK) Limited or licensed to us.
You may not reproduce or use our content without permission.

Limitation of Liability

We are not liable for:

• Indirect or consequential losses
• Delivery delays caused by couriers
• Losses exceeding the price of the purchased item

Nothing in these Terms excludes liability for fraud or personal injury caused by negligence, or affects your statutory rights as a consumer.

Compliance with Comparison Platforms

To meet the requirements of PriceRunner, Google, PriceSpy, Kelkoo, and Idealo, we ensure:

• Accurate pricing and stock levels
• Transparent product descriptions
• Prompt handling of disputes and enquiries

Third-Party Links

We are not responsible for third-party sites linked from our website.

Events Outside Our Control

We are not liable for events outside our control such as courier strikes, severe weather, or technical failures.

Governing Law

These Terms are governed by the laws of England and Wales.

Disputes will be handled by the courts of England and Wales.

Contact Us

Belco (UK) Limited
Email: support@belcostore.co.uk
Registered Address: 32 The Crescent, Spalding, Lincolnshire, PE11 1AF

Complaints Policy

We are committed to delivering excellent customer service. If you have a complaint regarding your order or our services, we encourage you to contact us so we can resolve the matter quickly and fairly.

How to Make a Complaint

You can submit a complaint through any of the following:

• Email: support@belcostore.co.uk
• Online: our contact form
• Post: Belco (UK) Limited, 32 The Crescent, Spalding, Lincolnshire, PE11 1AF

Please include:

• Your full name
• Order number
• Description of the issue
• Any supporting evidence (photos, screenshots)

Our Complaint Handling Process

• Acknowledgement: We aim to acknowledge your complaint within 2 working days.
• Investigation: We will review the issue, examine order records, and assess any evidence provided.
• Resolution: We aim to provide a full response and resolution within 5–10 working days. Outcomes may include a refund, replacement, clarification, or other appropriate remedy.
• Escalation: If you are not satisfied with the outcome, your complaint can be escalated to a senior team member for further review.

Alternative Dispute Resolution (ADR)

If a resolution cannot be reached, you may choose to refer your complaint to an Alternative Dispute Resolution (ADR) provider or seek support through:

• The Citizens Advice Consumer Service
• The UK International Consumer Centre (for cross-border disputes)