Shipping

Store Name: Belco (UK) Limited
Website: belcostore.co.uk
Contact Email: sales@belcostore.co.uk
Registered Address: 32 The Crescent, Spalding, Lincolnshire, PE11 1AF

1. Delivery Locations

We deliver throughout the United Kingdom, with free UK delivery on all orders.

For delivery outside the UK, please email sales@belcostore.co.uk with the products, quantities and delivery address, including country and postcode. We will confirm whether delivery is available and provide an individual quote before payment.

2. Processing Times

All orders are processed Monday to Friday, excluding bank holidays.

• Standard Processing Time: 1–2 working days
• Orders placed after 2 PM are processed the next working day.

During peak seasons (e.g., holidays, sales), processing times may be slightly longer.

3. Delivery Options & Estimated Times

UK Delivery

• Standard Delivery: 2–5 working days
• Express Delivery: 1–2 working days
• Next-Day Delivery: Where available (order by 12 PM)

Delivery times are estimates and not guaranteed. Availability depends on the product and delivery address. Please email sales@belcostore.co.uk before ordering if you need to confirm a delivery date or a faster delivery option.

International Delivery

Delivery availability and estimated times vary by product and destination. We will confirm the estimated delivery time with your individual international delivery quote before payment. Please wait for the quote and payment instructions before paying.

4. Delivery Charges

UK delivery: Delivery is free on all orders delivered within the United Kingdom.

International delivery: We provide an individual delivery quote before payment for orders delivered outside the UK. Please email sales@belcostore.co.uk with the products, quantities and full delivery address, including country and postcode, to request your quote.

Please wait for your delivery quote and payment instructions before paying for an international order.

5. Order Tracking

Once your order has been dispatched, a tracking number will be sent to your email.

Tracking may take up to 24 hours to update after dispatch.

6. Delivery Attempts & Missed Deliveries

If the courier is unable to deliver your parcel:

• A card or message will be left with further instructions
• You may be required to reschedule or collect from a local depot

Unclaimed parcels may be returned to us. A redelivery fee may apply. Please make sure someone is available to receive chilled or frozen items.

7. Delivery Address Responsibility

Customers are responsible for providing accurate and complete delivery details.

We cannot refund or replace items lost due to incorrect or incomplete address information.

8. Shipping During Sales & Holiday Periods

During promotional seasons, dispatch and delivery times may be extended due to high volume.

We advise placing orders early during peak periods.

9. Customs & Duties (International Orders Only)

International orders may be subject to:

• Import taxes
• Customs duties
• Clearance fees

These charges are not included in product or shipping prices and are the customer’s responsibility. Some countries also restrict the import of certain foods.

Failure to pay customs charges may result in parcel returns; shipping fees are non-refundable in such cases.

10. Lost, Delayed, or Damaged Parcels

If your order appears lost, delayed, or damaged:

Damaged Items

Report damages within 48 hours of delivery with:

• Photos of the packaging and product
• Your order number

Lost or Delayed Parcels

Contact us within 7 working days of the expected delivery date.

We will liaise with the courier and keep you updated.

If a parcel is confirmed lost, a replacement or refund will be issued.

11. Pre-Orders & Back-Ordered Items

If an item is marked as pre-order or back-order:

• Estimated dispatch dates will be displayed
• You will receive updates if the date changes
• Orders containing both in-stock and pre-order items may ship separately

12. Order Changes & Cancellations

Changes cannot be made once an order has been dispatched.

If you need to modify or cancel your order, contact us immediately at: sales@belcostore.co.uk

We will assist if the order is still in the processing stage.

13. Contact Us

For questions about shipping or your delivery status:

Belco (UK) Limited
Email: sales@belcostore.co.uk
Address: 32 The Crescent, Spalding, Lincolnshire, PE11 1AF